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Please read this information carefully for your own benefit.
Citinow is an online gambling platform built on solid ground, and together with Ctnbet, we are dedicated to providing our players with a safe, enjoyable, and thrilling entertainment experience. We aim for our valued casino players to make informed decisions, ensuring their gaming activities remain free from gambling-related harms.
We understand that gambling addiction is a taboo subject, but we recognize the importance of addressing this issue responsibly. As responsible casino operators, we have implemented additional measures and partnered with government bodies and responsible gambling organizations to minimize any negative social impacts associated with gambling. Indeed, your well-being is our top priority.
We believe that educating our players about the risks of gambling and promoting self-control can help build a sustainable, healthy, safe, and enjoyable gambling environment. Together, we can create a positive gaming atmosphere that benefits everyone involved.
Gambling Addiction
If you ever suspect you are having gambling addiction, try out this quick online self-assessment: https://www.begambleaware.org/self-assessment-tool-entry
Self Control
Here are a few tips you can practice to ensure you enjoy gambling responsibly and maintain a healthy balance in your gaming activities, maximizing the fun while minimizing any potential harm from indulging your passion for gambling:
- Set an amount limit
Before starting your gambling journey, set a comfortable and affordable limit on the amount you will gamble with, based on your financial capability. Hence, only deposit the amount you have set, and stop for the day or month once you have finished up your deposited amount.
- Set a timeout limit
Set yourself a timeout limit and stick to it. Setting a timeout limit for gambling is to avoid putting too much focus on it. Gambling should not be the sole activity in your daily life; it’s important to strike a balance for a healthy lifestyle.
- Avoid attempting to recover all your losses in a single gambling session
It is not worth the risk. While it is understandable to feel a strong urge to win back what you have lost, it is important to play only within your means. Avoid trying to recover all your losses at all cost. Remember, gambling should be a form of entertainment, not a means to earn money.
- Play smart, not with emotions
Gambling in a mentally stressed and depressed state often results in impulse betting and losses. Impulse betting can lead to significant financial losses and create more emotional distress, as well as increase the risk of developing a gambling addiction. Gambling under the influence of medication, drugs, or alcohol is also not recommended, as it leads to similar consequences.
- Take a break
It is okay to take a break from gambling if you are feeling overwhelmed and find yourself unable to resist the urge. Taking some time away from gambling can be more beneficial for your well-being by preventing impulsive betting, reduce financial losses, and making better decision.
Self Exclusion
Let us help you deal with your gambling addiction
Gambling addiction is a serious concern, and we are here to support you. Let us assist you in getting your life back on track. “Self-exclusion” means voluntarily excluding yourself from all gambling services. If you wish to self-exclude, please do contact our customer support team via the live chat function and provide your preferred time span.
Please note: Once this exclusion is implemented, it cannot be reverted until the specified time elapses (between 3 months to 2 years).
During this self-exclusion period, creating a new account is also prohibited and may result in the permanent ban of your original account if violated.
Minor Protection
Our service is only offered to players who met the legal gambling age – 18 years or older. Let us create a safer environment by keeping your login data safe from any minors near you.
Need Help?
Responsible Gaming Hotline
Malaysia
Sage Centre
Tel : +60-123397121
Singapore
We Care
Tel: +65-31658017
Hong Kong
Caritas Addicted Gamblers Counseling Center
Tel: +852-68298764